FAQ's
Our frequently asked questions
Where is your sleepwear made?
Chilli & Charli is designed on the Gold Coast, Australia and made in China by our specialist manufacturing partners.
We work closely with our suppliers across the production process, from fabric development and our exclusive prints through to the finished garment.
We know there is always more we can do, and we don't claim to be perfect. As Chilli & Charli grows, we're committed to continually improving our processes, asking more questions and working towards greater transparency and responsible practices across our supply chain.
What fabrics do you use?
We use 100% bamboo viscose fabric for all our sleepwear, eyemasks and scrunchies.
Does Bamboo shrink?
Bamboo fabric is known for its natural softness and eco-friendly properties, but like many natural fibres, it can experience some shrinkage when washed. We have made every effort to pre-shrink our bamboo products during the manufacturing process to minimize this effect. However, it is common for slight shrinkage to occur after the first few washes due to the inherent nature of bamboo fibers. To reduce shrinkage, we recommend following the care instructions provided for best results. Our sets are all designed as relaxed fit, however if you prefer an oversized fit, we recommend sizing up.
Help! My bamboo PJ's have shrunk. What do I do?
Don’t worry - bamboo is a natural fibre and can shrink slightly after washing. In many cases, the fabric will relax again with wear. You can also gently stretch the garment while it’s still damp, or use a low-heat iron and a gentle pull to help restore its original shape. To avoid further shrinkage, we recommend air drying, as heat from tumble dryers can cause bamboo fibres to contract.
When do you go on sale?
We only run two sitewide sales per year, during Black Friday and mid-year. We do have end-of-season stock available in our Sale collection.
What are the benefits of bamboo sleepwear?
Bamboo sleepwear has some seriously good things going for it. Our fabric is incredibly soft and smooth against the skin, naturally breathable and thermoregulating - making it ideal for hot sleepers, sensitive skin, and everything in between.
And because our fabric is OEKO-TEX® certified, you can sleep easy knowing it's been independently tested and verified to be free from harmful substances.
What is OEKO-Tex Standard 100?
OEKO-TEX® STANDARD 100 is a label for textiles tested for harmful substances. It sets the benchmark for textile safety, from yarn to finished product. Every item bearing the STANDARD 100 label is certified as having passed safety tests for the presence of harmful substances.
For more information, visit https://www.oeko-tex.com/en/our-standards/oeko-tex-standard-100
What is the wash care?
Your sleepwear sets are already pre-washed. However, we recommend giving them a quick wash before your very first wear to get the best results for ultimate comfort! Please note bamboo is a delicate fabric and must be on a gentle cycle and washed in a wash bag.
Machine wash cold with like colours and non-snag items. Gentle cycle. No fabric softener. Do not bleach. Line dry. Low iron if needed.
When will you ship?
We ship your items daily Monday - Friday for orders placed by 2pm. All orders over the weekend will be shipped the following Monday/business day.
Do you have afterpay?
We sure do! Use afterpay at the check-out as usual.